1. INTRODUCTION
1.1 Purpose of the Shipping Policy
This Shipping Policy outlines the terms, conditions, and procedures under which Alif Online Shopping, operated by Ms. Tuba Rehman Butt, handles the shipment and delivery of products purchased on our website, alifonlineshopping.com. By making a purchase on our website, customers agree to adhere to the terms stated in this Shipping Policy. This Policy aims to provide clarity on the various aspects of our shipping practices, including available shipping methods, delivery times, and other essential details to ensure a transparent and reliable service.
1.2 Scope of the Shipping Policy
This Shipping Policy applies to all shipments made by Alif Online Shopping to destinations within Pakistan. Alif Online Shopping partners with reputable courier services, including TCS and Daewoo FastEx, to deliver handmade products, such as candles, beaded bags, and decorative items, crafted with care and attention. This Policy is specific to purchases made directly through alifonlineshopping.com and does not govern deliveries arranged through third-party platforms, if applicable. Customers are encouraged to familiarize themselves with this Policy to understand our shipping procedures, requirements, and customer responsibilities.
1.3 Customer Acknowledgement and Acceptance
By proceeding with a purchase on alifonlineshopping.com, customers acknowledge that they have read, understood, and agreed to the terms outlined in this Shipping Policy. Alif Online Shopping endeavors to deliver orders in a timely and professional manner and appreciates customer cooperation in adhering to this Policy. Customers are invited to reach out via the contact details provided should they have any questions or require further clarification on any aspect of the shipping process.
2. SHIPPING METHODS
2.1 Courier Partnerships
Alif Online Shopping partners with trusted courier services in Pakistan, specifically TCS and Daewoo FastEx, to deliver products to customers across the country. Both TCS and Daewoo FastEx are recognized for their reliability, speed, and wide network coverage. By utilizing these services, Alif Online Shopping is committed to providing secure, efficient, and timely deliveries to enhance customer satisfaction.
2.2 Standard Shipping Method
For all orders, Alif Online Shopping offers a standard shipping method. Upon confirmation of the order and completion of any applicable advance payment, we dispatch the package through TCS or Daewoo FastEx, based on availability, service efficiency, and the customer’s location. This standard shipping method is designed to provide a balance between cost-effectiveness and timely delivery, ensuring that customers receive their orders in good condition.
2.3 Shipping Method Selection
While Alif Online Shopping primarily uses TCS and Daewoo FastEx for deliveries, the choice of courier is at the sole discretion of Alif Online Shopping, based on factors such as service availability, package size, delivery destination, and timing requirements. Customers cannot select or request a specific courier service during the checkout process, as Alif Online Shopping manages courier selection to optimize delivery logistics and provide the most reliable shipping experience.
2.4 Shipping Method Limitations
Alif Online Shopping does not offer expedited, same-day, or express shipping options. Our focus remains on delivering products safely and securely through standard shipping services. Given the handcrafted nature of our products, each item requires adequate handling time, and expedited services are not feasible within the scope of our current operations. Customers are encouraged to place orders with consideration of our standard delivery timeline and to contact us with any questions regarding shipping options or expected delivery times.
3. SHIPPING DESTINATIONS
3.1 Domestic Shipping within Pakistan
Alif Online Shopping offers delivery services throughout Pakistan. Our courier partners, TCS and Daewoo FastEx, facilitate nationwide coverage, ensuring that customers from various cities, towns, and remote areas within Pakistan can receive our products. By utilizing well-established courier networks, Alif Online Shopping strives to reach as many customers as possible, providing access to our handmade products regardless of geographical location within the country.
3.2 Exclusions and Limitations on Delivery Locations
While Alif Online Shopping endeavors to provide delivery services throughout Pakistan, there may be certain areas where delivery is not feasible due to courier limitations, security concerns, or other logistical challenges. In such cases, we will notify the customer promptly if an order cannot be delivered to the specified address, and we will work to identify an alternative solution, such as arranging for pickup at a nearby courier office. Customers are encouraged to provide accurate and complete addresses to avoid delivery issues and ensure that packages are received in a timely manner.
3.3 No International Shipping
Currently, Alif Online Shopping does not offer international shipping and is unable to fulfill orders to addresses outside of Pakistan. Our focus remains on serving customers within Pakistan to ensure that our products are delivered safely, promptly, and in accordance with local shipping regulations. Alif Online Shopping may consider expanding its delivery services in the future, but at this time, international shipments are not available.
3.4 Shipping Destination Changes after Order Placement
Once an order has been placed and confirmed, changes to the shipping destination may not be possible. Customers who realize an error in their delivery address or who wish to update their address after order placement should contact Alif Online Shopping immediately through WhatsApp at 03088769477. While we will make reasonable efforts to accommodate such requests, we cannot guarantee that changes can be made, particularly if the package has already been dispatched. Alif Online Shopping is not responsible for delivery issues arising from incorrect or incomplete addresses provided by the customer at the time of order placement.
4. SHIPPING COSTS
4.1 Customer Responsibility for Shipping Charges
Shipping charges are borne by the customer, and the applicable shipping fee is calculated and displayed at the time of checkout. Alif Online Shopping is committed to providing clear and transparent information on all shipping costs before the customer completes the purchase. By confirming an order, the customer agrees to pay the specified shipping charges associated with the delivery of their items.
4.2 Shipping Cost Calculations
Shipping costs are determined based on factors such as the weight, dimensions, and destination of the package. Alif Online Shopping strives to provide competitive shipping rates by partnering with TCS and Daewoo FastEx, both of which offer reasonable pricing for domestic deliveries. Customers are encouraged to review the total shipping costs during checkout to ensure that they are aware of all charges before finalizing their purchase.
4.3 Additional Charges for Remote or Challenging Locations
In certain cases, shipments to remote or challenging locations may incur additional charges beyond the standard shipping fee. Such charges are typically imposed by the courier service to accommodate delivery logistics in areas that require special handling. Alif Online Shopping will inform customers of any additional charges applicable to their delivery location at the time of order placement, allowing customers to make an informed decision. Should these charges be declined, we may offer the option to cancel the order and provide a full refund.
4.4 Promotional Free Shipping Offers
Alif Online Shopping may occasionally provide promotional free shipping offers for certain products or during specific periods. These promotions will be clearly indicated on our website, and terms and conditions will apply. Free shipping offers, if available, are limited to eligible items and destinations within Pakistan, as specified in the promotional details. Customers are advised to review the terms of any promotional offers before completing their purchase, as free shipping is not typically available for standard orders.
5. PROCESSING TIMES
5.1 Order Processing Timeframe
Alif Online Shopping is committed to processing and dispatching orders promptly. All orders are typically processed within one to three business days from the date of order confirmation and receipt of any applicable advance payment. During this processing period, Alif Online Shopping prepares the product for shipment, which includes quality assurance checks, secure packaging, and coordination with our courier partners. Processing times may vary slightly depending on the nature of the order and product availability, but we strive to ensure a timely start to the delivery process.
5.2 Order Processing for Handmade Products
Given the handcrafted nature of Alif Online Shopping’s products, certain items may require additional preparation time to ensure they meet our quality standards. Customers are encouraged to review product descriptions, which may specify any unique handling or preparation requirements. In cases where additional processing time is necessary, Alif Online Shopping will notify the customer at the time of order confirmation. We appreciate our customers’ understanding of the time invested in creating and preparing handmade products to ensure their quality and craftsmanship.
5.3 Business Days and Public Holidays
Order processing times are based on standard business days (Monday through Friday), excluding public holidays. Orders placed on weekends or public holidays will be processed on the next available business day. Alif Online Shopping observes public holidays in Pakistan and, therefore, does not process or dispatch orders on these days. Customers are advised to consider these factors when estimating the expected timeframe for order processing and delivery.
5.4 Customer Notifications and Updates
Alif Online Shopping provides customers with notifications once their order has been processed and is ready for shipment. Customers will receive confirmation of their order’s dispatch via WhatsApp, along with relevant tracking information as provided by the courier service. In the event of any delay in processing, Alif Online Shopping will promptly inform the customer and provide an estimated timeframe for shipment, ensuring that customers are kept informed throughout the order fulfillment process.
6. DELIVERY TIMES
6.1 Estimated Delivery Timeframes
The estimated delivery time for orders depends on the customer’s location within Pakistan. Once an order has been dispatched, the delivery time typically ranges from two to seven business days. Urban areas generally experience faster delivery times, while rural or remote areas may require additional time. Alif Online Shopping strives to meet these delivery estimates but cannot guarantee specific delivery dates, as actual delivery times are subject to courier schedules and potential external delays.
6.2 Influence of Courier Service on Delivery Times
Alif Online Shopping relies on the delivery timeframes provided by our courier partners, TCS and Daewoo FastEx. While we work with reliable and reputable couriers, delivery times may be impacted by factors outside our control, such as weather conditions, traffic disruptions, or other logistical challenges. Alif Online Shopping is not liable for delays caused by the courier service but will assist customers in tracking their shipments and addressing any concerns regarding delays.
6.3 Expedited Delivery Options Not Available
At this time, Alif Online Shopping does not offer expedited delivery or express shipping options. All orders are shipped via standard delivery through TCS or Daewoo FastEx, ensuring a balance between cost-effectiveness and reliability. Customers are encouraged to place orders in advance, particularly if they require their items by a specific date, as we cannot accommodate requests for expedited shipping at this time.
6.4 Delays and Exceptional Circumstances
While Alif Online Shopping endeavors to deliver products within the estimated timeframe, certain circumstances may result in delays. These include, but are not limited to, natural disasters, strikes, public holidays, and other events beyond our control. In the event of a significant delay, Alif Online Shopping will notify customers and provide updated information regarding their delivery. We prioritize clear communication and customer support to address any concerns that may arise during the delivery process.
7. TRACKING
7.1 Tracking Information Provision
Alif Online Shopping provides tracking information for all orders dispatched through our courier partners, TCS and Daewoo FastEx. Once an order has been shipped, customers will receive a tracking number via WhatsApp, allowing them to monitor the progress of their delivery in real time. This tracking number can be used on the respective courier’s website to view the current status and estimated arrival date of the shipment. We encourage customers to utilize this tracking service to stay informed about their order’s journey from dispatch to delivery.
7.2 Monitoring and Updates
Customers are responsible for monitoring the tracking status of their shipments using the tracking information provided by Alif Online Shopping. Should any issues or delays arise, customers can contact the courier service directly for further assistance or reach out to Alif Online Shopping for support. We strive to assist our customers by providing guidance on how to access tracking updates and interpreting the tracking information to facilitate a smooth delivery experience.
7.3 Notification of Delivery Exceptions
In the event of a delivery exception, such as a delay or an unsuccessful delivery attempt, the tracking information will typically reflect the updated status. Alif Online Shopping advises customers to review their tracking information periodically to stay informed of any such exceptions. If an issue is identified, customers are encouraged to contact either the courier service or Alif Online Shopping for assistance in resolving the matter. Our team will work to address any concerns and assist with follow-up actions to ensure successful delivery.
7.4 Lost or Missing Shipments
If a shipment appears to be lost or missing according to the tracking information, customers should notify Alif Online Shopping as soon as possible. We will coordinate with the courier service to investigate the issue and determine the next steps. Alif Online Shopping will make reasonable efforts to locate the package or arrange for a replacement if the package cannot be recovered. However, responsibility for resolving tracking discrepancies lies with the courier service, and Alif Online Shopping cannot be held liable for losses beyond our control.
8. INSURANCE
8.1 Insurance for Shipments
Alif Online Shopping includes basic insurance coverage on all shipments handled by TCS and Daewoo FastEx, ensuring that packages are protected against loss or damage during transit. This insurance coverage is provided as part of our commitment to customer satisfaction and reflects our responsibility to deliver products in good condition. The coverage is limited to the value of the item purchased, as indicated at the time of sale. In the event of a claim, Alif Online Shopping will follow the procedures outlined by the courier service to resolve the issue.
8.2 Filing Insurance Claims for Damaged Shipments
Should a customer receive a damaged package, they are required to report the damage within two days of receipt, following the return and verification procedures outlined in our Return Policy. Upon verification of the damage, Alif Online Shopping will coordinate with the courier service to file an insurance claim on behalf of the customer. Customers must retain all original packaging and provide photographic evidence of the damage to support the claim. Alif Online Shopping will facilitate the claim process and, where possible, issue a replacement once the claim has been approved.
8.3 Insurance for Lost Shipments
If a shipment is deemed lost in transit, Alif Online Shopping will work with the courier service to file an insurance claim and attempt to recover the lost package’s value. Customers are advised to contact us immediately if tracking information indicates that a shipment may be lost. We will liaise with the courier to investigate the matter and process any insurance claims as required. In cases where a package cannot be located or retrieved, Alif Online Shopping will assess the claim and, if valid, arrange for a replacement product to be sent to the customer.
8.4 Limitations of Insurance Coverage
It is important to note that insurance coverage is subject to the terms and conditions of the courier service and may not cover certain scenarios, such as delays due to external factors or minor damages to packaging that do not affect the product itself. Alif Online Shopping advises customers to familiarize themselves with the insurance terms provided by TCS and Daewoo FastEx. While Alif Online Shopping endeavors to support customers in all insurance-related matters, coverage is ultimately governed by the courier service’s policies, and some limitations may apply.
9. CUSTOMS, DUTIES, AND TAXES
9.1 Domestic Shipments within Pakistan
As Alif Online Shopping currently operates exclusively within Pakistan, domestic shipments are not subject to customs duties. However, customers are responsible for any applicable taxes imposed by local or federal authorities on the products purchased. The applicable taxes, if any, are calculated and displayed at the time of checkout to provide transparency on the total cost. Alif Online Shopping endeavors to comply with all relevant Pakistani tax regulations and to ensure that customers are aware of any potential tax liabilities associated with their purchases.
9.2 Tax Liability
Customers are responsible for understanding and complying with any tax obligations that may arise in connection with their purchases. Alif Online Shopping provides an itemized summary of all charges, including applicable taxes, at the time of checkout to enable customers to make informed decisions. Should tax regulations or rates change, Alif Online Shopping reserves the right to adjust the tax charges accordingly. Customers are encouraged to consult with a tax professional or refer to local tax laws for further clarification if they have questions regarding their tax obligations.
9.3 Future Expansion to International Shipping
In the event that Alif Online Shopping expands its services to include international shipping, customers will be informed of any customs duties, import taxes, or other international fees associated with such shipments. Until that time, international customs duties and import taxes do not apply, as Alif Online Shopping does not currently ship outside Pakistan. This section will be updated accordingly should international shipping options become available, providing detailed information on all duties, taxes, and fees associated with global deliveries.
9.4 Customer Agreement to Tax and Fee Responsibility
By completing a purchase on alifonlineshopping.com, customers acknowledge and agree to bear responsibility for any applicable taxes, duties, or other fees associated with their order. Alif Online Shopping is committed to providing clear, upfront information regarding all costs at checkout, allowing customers to review the total charges before finalizing their purchase. Any failure by the customer to fulfill tax obligations may result in additional charges or delays, for which Alif Online Shopping shall not be held liable.
10. SHIPPING RESTRICTIONS
10.1 Prohibited Items
Alif Online Shopping adheres to all relevant laws and regulations in Pakistan regarding the sale and shipment of products. We do not sell or ship prohibited items, such as hazardous materials or products restricted under Pakistani law. Our product range consists solely of handmade items, including candles, beaded bags, and decorative items, which comply with applicable shipping standards. Alif Online Shopping reserves the right to refuse the shipment of any item deemed unsafe or illegal for transport within Pakistan.
10.2 Restricted Delivery Locations
Certain regions within Pakistan may be subject to delivery restrictions based on security, logistical, or regulatory factors. If Alif Online Shopping is unable to fulfill a delivery to a specific location due to such restrictions, we will notify the customer promptly and explore alternative delivery options, such as delivery to the nearest courier office. In cases where delivery to the customer’s location is not feasible, Alif Online Shopping reserves the right to cancel the order and issue a full refund.
10.3 Limitations on Product Quantities
For logistical reasons, Alif Online Shopping may impose restrictions on the quantity of certain products that can be shipped in a single order. These limitations are in place to ensure safe and efficient delivery, particularly for fragile items such as candles and glass-based decorations. Customers requiring bulk orders are encouraged to contact us directly through WhatsApp to discuss custom shipping arrangements. Alif Online Shopping is committed to accommodating customer needs within the bounds of safe and manageable shipping practices.
10.4 Compliance with Local and Federal Shipping Laws
Alif Online Shopping abides by all local and federal laws governing the shipment of goods within Pakistan. We work closely with our courier partners, TCS and Daewoo FastEx, to ensure that all shipments comply with legal requirements, including but not limited to packaging standards, labeling regulations, and item restrictions. In the event that an item is subject to a shipping restriction imposed by law, Alif Online Shopping will promptly inform the customer and provide alternative options, such as adjusting the order or canceling and refunding the purchase as needed.
13. CHANGES TO THE SHIPPING POLICY
13.1 Right to Amend Shipping Policy
Alif Online Shopping reserves the right to modify, update, or amend this Shipping Policy at any time to reflect changes in our operational practices, customer feedback, or legal requirements. Any changes to the Policy will be posted on our website, and customers are encouraged to review the Policy periodically to stay informed of any updates that may affect their orders. By continuing to use our website after changes to the Shipping Policy have been made, customers acknowledge and accept the updated terms.
13.2 Notification of Policy Changes
In cases where significant amendments are made to this Shipping Policy, Alif Online Shopping will take reasonable steps to notify customers of the changes. This may include a prominent notice on our website or, where appropriate, a direct communication through the contact information provided during the order process. Alif Online Shopping aims to maintain transparency and ensure customers are fully informed of any major changes that may impact their shipping experience or delivery terms.
13.3 Effective Date of Policy Changes
All changes to this Shipping Policy take effect on the date specified in the revised version, which will be indicated at the top of the Policy. Customers who place orders after the effective date will be subject to the updated Shipping Policy. Should customers have any questions regarding changes to the Policy, they are invited to reach out to Alif Online Shopping via the contact methods provided, as we are committed to clarifying any adjustments and supporting customer understanding of our policies.
13.4 Continued Use Constitutes Acceptance
By continuing to place orders and engage with Alif Online Shopping following any modifications to this Shipping Policy, customers signify their acceptance of the revised terms. Customers who disagree with the updated Policy terms are encouraged to contact Alif Online Shopping for clarification or to discontinue their use of our services. Our goal is to ensure customers are well-informed and comfortable with our policies, maintaining a fair and transparent relationship throughout the shipping process.
14. COMPLIANCE WITH LAWS
14.1 Adherence to Pakistani Shipping and Consumer Protection Laws
Alif Online Shopping is committed to full compliance with all applicable laws and regulations in Pakistan related to shipping, consumer protection, and e-commerce practices. This Shipping Policy is structured in accordance with local legal requirements, including any guidelines established by the Ministry of Commerce and the Pakistan Telecommunication Authority (PTA) for online businesses. Alif Online Shopping undertakes to update this Policy as necessary to reflect any changes in the law, thereby maintaining compliance with all relevant Pakistani regulations.
14.2 Shipping Practices and Legal Standards
In all shipping and delivery operations, Alif Online Shopping adheres to the highest standards of ethical and lawful practices. We work closely with our courier partners, TCS and Daewoo FastEx, to ensure that all shipments are handled in accordance with the law and industry best practices. This includes compliance with regulations related to packaging, labeling, and the safe handling of items for transit. By following these legal standards, Alif Online Shopping aims to safeguard our customers’ rights and maintain reliable, secure shipping services.
14.3 Regulatory Compliance and Customer Rights
Alif Online Shopping is dedicated to respecting customer rights under Pakistani law. We recognize the importance of fair trade practices and transparency in our shipping and return policies. Should any concerns or disputes arise related to our shipping practices, Alif Online Shopping will cooperate with any necessary regulatory investigations and adhere to the guidance of relevant Pakistani authorities. We encourage customers to familiarize themselves with their rights and to contact us with any concerns, as we are committed to resolving issues in a fair and lawful manner.
14.4 Commitment to Ongoing Compliance and Policy Updates
As the regulatory environment evolves, Alif Online Shopping remains committed to updating our Shipping Policy and practices to reflect any new legal requirements. This commitment ensures that our customers can rely on a service that is not only effective but also legally compliant. Alif Online Shopping will continue to monitor changes in Pakistani e-commerce and shipping regulations to uphold the highest standards of compliance, customer service, and accountability.