1. INTRODUCTION
1.1 Purpose of the Return Policy
This Return Policy outlines the terms and conditions under which Alif Online Shopping, operated by Ms. Tuba Rehman Butt, accepts returns and offers replacements for products purchased on the website alifonlineshopping.com. This Policy aims to clarify the circumstances under which returns are permitted and the processes involved to ensure a smooth, transparent, and mutually beneficial experience for both Alif Online Shopping and its valued customers. By making a purchase on our website, customers acknowledge and agree to the terms stated in this Return Policy.
1.2 Scope of the Return Policy
This Policy applies to all products sold by Alif Online Shopping, including but not limited to handmade scented candles, beaded bags, decorations, and other handmade items. As these products are created with great care and attention, and due to the nature of handmade goods, our Return Policy is tailored to balance customer satisfaction with the unique characteristics of our products. This Policy is applicable exclusively to purchases made through alifonlineshopping.com and does not cover transactions made through other sales channels, if any.
1.3 Policy Limitations
Alif Online Shopping operates a “final sale” policy, with very limited circumstances under which returns are permitted. Specifically, this Policy allows for replacements of broken or damaged items under certain conditions, as detailed below. No refunds are provided, except as required by applicable law. This Policy is designed to reflect the artisanal nature of our products and the time-intensive craftsmanship involved in creating each item.
2. RETURN ELIGIBILITY
2.1 Conditions for Return Eligibility
Returns are eligible only under the following circumstances: if an item arrives broken or damaged due to reasons attributable to transit or delivery, and if the customer contacts Alif Online Shopping within the stipulated timeframe specified in Section 3. The customer must provide clear photographic evidence of the damage and any relevant information requested by Alif Online Shopping to verify the condition of the product upon receipt.
2.2 Final Sale Policy and Non-Eligibility for Refunds
All sales made by Alif Online Shopping are final, meaning that refunds are not provided under any circumstances. This final sale policy is in place due to the nature of our handmade products, which are crafted with individual care and attention to detail. While we understand that damages may occasionally occur, we limit our response to such instances to offering a replacement where appropriate, as explained further in this Policy.
2.3 Verification Requirements
To qualify for a replacement due to damage, the customer must provide adequate proof that the item was damaged during delivery. This may include photographs showing the damage to the item, the original packaging, and any additional information requested by Alif Online Shopping to assist in the verification process. Alif Online Shopping reserves the right to assess the validity of any return request based on the provided evidence and to make a determination regarding the eligibility for replacement at our sole discretion.
2.4 Time-Based Eligibility
Eligibility for returns due to damage is strictly limited to two (2) days following the customer’s receipt of the item. Customers are encouraged to inspect their items upon delivery and to report any damage immediately. Requests for returns submitted after this two-day period will not be considered under this Policy. This time limitation ensures that the return process is handled efficiently and that Alif Online Shopping can address any legitimate concerns promptly.
3. TIME FRAME FOR RETURNS
3.1 Return Window
Alif Online Shopping provides a strict two-day window for customers to report any damage to items received. The return window commences on the date the customer takes delivery of the product, as confirmed by the courier service (TCS or Daewoo FastEx). Within this two-day period, customers must inspect the item and report any damage by contacting us via WhatsApp at 03088769477. Reports submitted after this two-day period will not be eligible for replacement under this Return Policy.
3.2 Notification and Timeliness
To qualify for a replacement, customers must notify Alif Online Shopping of any damage within the specified two-day return window. This notification should include photographic evidence and any other relevant details to demonstrate the condition of the item upon delivery. Alif Online Shopping emphasizes the importance of timely reporting to facilitate a smooth and efficient return process, ensuring that we can respond to the customer’s concerns promptly.
3.3 Verification Process Timeline
Upon receiving a return request, Alif Online Shopping will review the submission and conduct a verification process, which includes examining the photographic evidence provided by the customer. We aim to complete the verification process within five business days from the receipt of the return request. If additional information is required to verify the damage, we will reach out to the customer and allow a reasonable timeframe for any requested information to be provided. Once verification is complete, we will notify the customer of the outcome and the next steps in the return process, if eligible.
4. RETURN PROCESS
4.1 Initiating a Return Request
To initiate a return request, customers must contact Alif Online Shopping through the provided WhatsApp number (03088769477) within the two-day period following delivery. Customers should include the following information with their return request:
- Order Details: The order number, purchase date, and details of the purchased item.
- Photographic Evidence: Clear images of the damaged item, including close-up views of the damage and pictures showing the item within its original packaging. Photos should clearly show the extent of the damage to facilitate the verification process.
- Customer Information: The customer’s full name, contact details, and shipping address, as provided during the order.
4.2 Review and Verification by Alif Online Shopping
Upon receiving the return request, Alif Online Shopping will conduct an internal review to verify the legitimacy of the request. This process may involve examining the provided photographic evidence, confirming delivery details, and, if necessary, contacting the customer for further information. During this period, customers are advised to retain the damaged item and all original packaging until a final determination is made by Alif Online Shopping.
4.3 Approval and Replacement Process
If the return request is approved, Alif Online Shopping will proceed with the replacement process. Customers will be notified of the approval via WhatsApp, and details regarding the replacement shipment will be provided. Alif Online Shopping will cover the cost of shipping for approved replacements. The replacement item will be shipped to the customer as soon as possible, subject to product availability. In cases where a replacement item is not available, Alif Online Shopping may offer a comparable product as a replacement, subject to customer approval.
4.4 Denial of Return Request
In cases where the return request is denied due to insufficient evidence or non-compliance with the terms of this Policy, Alif Online Shopping will notify the customer of the denial and provide an explanation. Denied requests are final, and no replacement will be issued. Customers are encouraged to carefully follow the outlined steps and submit all necessary documentation to ensure a successful return process.
4.5 Customer Responsibilities
To facilitate an efficient return process, customers are responsible for:
Retaining the damaged item and original packaging until the return process is concluded, in case further inspection is necessary.
5. REFUNDS
5.1 No Refund Policy
Alif Online Shopping operates under a strict no-refund policy. This means that under no circumstances will monetary refunds be provided to customers for items purchased on alifonlineshopping.com. By purchasing products on our website, customers acknowledge and agree to this policy. We believe in the quality and craftsmanship of our handmade products and offer replacements, where eligible, as outlined in this Return Policy. Customers are encouraged to review all product details carefully before making a purchase, as all sales are considered final.
5.2 Replacement as the Sole Remedy
In the event that a product is damaged during transit and the return request is approved under the conditions specified in this Policy, the only remedy offered by Alif Online Shopping is a replacement of the damaged item. This approach aligns with our final sale policy and ensures that customers receive items in proper condition. No monetary refund or credit will be issued, even in cases where a replacement is provided. If the same item is not available, an alternative item may be offered to the customer with their consent.
5.3 Exceptions to No Refund Policy
While Alif Online Shopping adheres to a no-refund policy, there may be rare instances in which applicable law requires us to provide a different remedy. In such cases, we will comply with legal requirements, although we maintain our general stance on no refunds for our handmade products. Any exceptions made in accordance with legal obligations will be handled on a case-by-case basis and will not establish a precedent or modify our standard policy.
5.4 User Acknowledgement and Acceptance
By proceeding with a purchase on alifonlineshopping.com, customers agree to this no-refund policy. Customers are encouraged to fully understand the terms of this Policy prior to making a purchase. Should customers have questions or concerns about a product, they are invited to contact us through WhatsApp before placing an order, as we prioritize transparency and customer understanding of our policies.
6. EXCHANGES
6.1 Exchange Policy Overview
Alif Online Shopping does not permit exchanges of products under any circumstances. Given the nature of our handmade products, each item is crafted with unique characteristics, and we are unable to accommodate requests to exchange one item for another. Customers are encouraged to make their selections thoughtfully, as all sales are final, and products cannot be exchanged once purchased.
6.2 Replacement Process in Lieu of Exchange
In cases where a purchased item arrives damaged and qualifies for a replacement under the terms of this Return Policy, the customer will receive a replacement of the same item rather than an exchange. If the identical item is unavailable, Alif Online Shopping may offer a similar product, subject to the customer’s approval, to ensure that the customer’s needs are met to the extent possible within the scope of this Policy. This replacement process does not constitute an exchange but is solely intended to address damages incurred during transit.
6.3 Customer Responsibilities for Exchange Requests
As exchanges are not permitted, customers are responsible for selecting items carefully and ensuring that they have reviewed all product details before completing a purchase. We encourage customers to reach out via WhatsApp with any questions about the products prior to purchase, as Alif Online Shopping is committed to assisting customers in making informed choices. This policy aims to maintain consistency in our final sale approach and minimize issues related to exchanges.
6.4 Exchanges Not Available for Non-Damaged Goods
Products that arrive in satisfactory condition and are undamaged are not eligible for exchanges under this Policy. Once delivered and confirmed to be undamaged, products are considered final and cannot be returned or exchanged. This policy reflects the one-of-a-kind nature of our handcrafted items and helps preserve the integrity of each purchase transaction.
7. SHIPPING AND HANDLING
7.1 Shipping Process and Responsibility
Alif Online Shopping is dedicated to ensuring that products are delivered safely and securely to our customers. We utilize reputable courier services, including TCS and Daewoo FastEx, for the delivery of orders within Pakistan. Once an order has been dispatched, we provide customers with tracking information to monitor the progress of their delivery. While we strive to pack items carefully to prevent damage during transit, Alif Online Shopping is not responsible for any delays caused by the courier service or any external factors outside our control, such as weather conditions or logistical issues.
7.2 Shipping Costs and Customer Responsibilities
The customer is responsible for covering shipping costs as outlined at the time of purchase. In the event that a replacement is issued due to damage occurring during transit, Alif Online Shopping will cover the shipping cost of the replacement item as a courtesy. However, any additional costs associated with delivery, such as handling fees or charges for remote locations, will be borne by the customer. Customers are encouraged to verify all delivery details before completing their purchase to ensure accurate and timely delivery.
7.3 Handling and Packaging
To protect our handmade products, Alif Online Shopping employs diligent handling and packaging processes. Each item is carefully packaged to minimize the risk of damage during transportation. We use quality packing materials and secure the items appropriately, taking into account the nature of each product. Despite these precautions, there may be rare occasions where items sustain damage during transit. In such cases, our Return Policy, as outlined in previous sections, will apply, and customers may be eligible for a replacement after verification of the damage.
7.4 Loss or Damage During Shipping
In the rare event that an item is lost or damaged in transit, customers are required to report the issue within two days of receiving the delivery, as stipulated in this Policy. Alif Online Shopping will coordinate with the courier service to investigate the situation and, if necessary, issue a replacement, provided that the customer adheres to the reporting and verification process. Alif Online Shopping is not liable for lost items if the customer fails to report the loss within the specified timeframe, nor for items reported as lost due to incorrect or incomplete delivery information provided by the customer at the time of purchase.
8. NON-RETURNABLE ITEMS
8.1 Non-Returnable Product Categories
All products sold on alifonlineshopping.com are classified as non-returnable due to the handmade and unique nature of each item. This includes, but is not limited to, handmade scented candles, beaded bags, and decorative items. Given the time and craftsmanship involved in creating each product, we do not accept returns for reasons other than those covered in the event of damage during transit. This final sale policy is designed to uphold the integrity of our products and to respect the creative process inherent in handmade goods.
8.2 Final Sale and Non-Returnable Conditions
All sales made by Alif Online Shopping are final, and products are sold as-is, meaning that customers acknowledge the characteristics and qualities of handmade items prior to purchase. Since each item is crafted individually, slight variations or imperfections may be present and are not considered defects or grounds for return. Customers are encouraged to review product descriptions, photos, and any available information on the website thoroughly before purchasing, as no returns will be accepted for non-damaged items.
8.3 Health and Safety Considerations
In line with health and safety regulations, certain product categories, such as candles and items intended for personal use, are strictly non-returnable. These policies are in place to ensure that items remain hygienic and free from risk to other customers. This approach protects both our customers and the reputation of Alif Online Shopping by maintaining the highest standards of product integrity.
8.4 Non-Returnable Status Acknowledgement
By purchasing items from alifonlineshopping.com, customers acknowledge and agree to the non-returnable status of all products. Alif Online Shopping is committed to providing detailed product descriptions and is available to answer any questions prior to purchase. Customers are encouraged to reach out to us through WhatsApp for any additional information they may require. This non-returnable policy reinforces our commitment to offering exclusive, handcrafted items that are tailored to each customer’s unique purchase.
9. COMPLIANCE WITH LAWS
9.1 Adherence to Pakistani Consumer Protection Laws
Alif Online Shopping is committed to conducting its business in compliance with all applicable consumer protection laws and regulations in Pakistan. This Return Policy has been crafted to align with the relevant legal standards, including provisions under the Consumer Protection Act of Punjab, where Alif Online Shopping is based. We aim to ensure that our practices adhere to the highest standards of consumer rights and fair trade, and we strive to provide clarity on our return policies and conditions to maintain transparency with our customers.
9.2 Legal Obligations and Final Sale Policy
As a business that specializes in handcrafted goods, Alif Online Shopping operates under a final sale policy, which is permissible under Pakistani consumer laws, provided that customers are adequately informed prior to making a purchase. By clearly outlining our final sale and no-refund policies, we comply with legal obligations to ensure customers are aware of the terms of sale at the time of purchase. In exceptional cases where legal obligations require, such as in cases of undisclosed defects or misrepresentation, Alif Online Shopping will take appropriate measures to address the issue, always in accordance with the law.
9.3 Product Safety and Quality Standards Compliance
Alif Online Shopping follows all applicable safety standards and quality control measures to ensure that our handmade products are safe for consumer use. We adhere to any required guidelines regarding product labeling, health and safety information, and quality standards as stipulated by Pakistani law. By complying with these regulations, we aim to foster trust with our customers and to provide products that meet or exceed safety requirements.
9.4 Right to Amend Policy to Remain Compliant
Alif Online Shopping reserves the right to amend this Return Policy as necessary to remain compliant with any changes in Pakistani consumer protection laws and regulations. Any amendments will be communicated to customers, and updates will be posted on our website to ensure that users are aware of their rights and our obligations. This commitment to compliance enables us to provide consistent, lawful, and fair services to our valued customers.
10. CONTACT INFORMATION
10.1 Customer Service Contact for Return Requests
Alif Online Shopping values open communication and provides a dedicated contact method for customers with return-related inquiries. Customers who wish to discuss returns, replacements, or other concerns regarding their purchases may contact us via WhatsApp at 03088769477. We strive to respond to inquiries promptly and to offer guidance on the return process where applicable, as outlined in this Policy.
10.2 General Inquiries and Support
For general questions about our products, policies, or business practices, customers are encouraged to reach out to us through the same WhatsApp number. Our customer service team is available to assist with all inquiries and to provide information to help customers make informed decisions. We take pride in our attentive and supportive approach to customer service, particularly for our unique handmade items.
10.3 Physical Correspondence and Business Location
While Alif Online Shopping primarily operates online, we are based in Gujranwala, Pakistan, and customers may request our mailing address for formal correspondence if necessary. As a digital-first business, we prioritize online communication channels for efficiency and speed, ensuring that customers receive timely responses to their concerns. Customers may request additional contact details or visit our website for further information.
10.4 Response Timeframe for Inquiries
Alif Online Shopping is committed to addressing all customer inquiries within a reasonable timeframe. We aim to respond to initial inquiries within 24 hours, and to provide comprehensive responses within three to five business days, depending on the nature and complexity of the request. For return and replacement requests, our team will work diligently to complete the verification process as swiftly as possible, consistent with the procedures outlined in this Policy.
10.5 Customer Feedback and Suggestions
Alif Online Shopping welcomes feedback and suggestions from our customers regarding their experiences and interactions with our products and services. We believe that customer input is invaluable for enhancing our business practices and product offerings. Customers may share their feedback through WhatsApp, and we will carefully consider all suggestions as part of our commitment to continuous improvement and customer satisfaction.
11. CHANGES TO THE RETURN POLICY
11.1 Right to Amend Return Policy
Alif Online Shopping reserves the right to modify, amend, or update this Return Policy at any time to reflect changes in our business practices, legal obligations, or customer feedback. Amendments may be made to enhance customer experience, clarify our policies, or to ensure compliance with any new laws or regulations in Pakistan. We encourage customers to review our Return Policy periodically to remain informed of any changes that may affect their rights or responsibilities when purchasing from alifonlineshopping.com.
11.2 Notification of Policy Changes
In the event of significant changes to this Return Policy, Alif Online Shopping will take reasonable steps to notify customers. This may include posting a prominent notice on our website or, where applicable, providing an update via the contact information provided at the time of purchase. By continuing to use our website after policy changes have been made, customers signify their acceptance of the updated Return Policy. Should customers disagree with any changes, they are advised to contact us immediately to discuss their concerns.
11.3 Continued Use Constitutes Acceptance
Customers acknowledge that by making a purchase on alifonlineshopping.com, they agree to the terms and conditions set forth in the current version of this Return Policy. Any changes to the Policy will apply to future transactions and will not affect past purchases. Customers are encouraged to reach out for clarification on any aspect of the Policy if they have questions, as Alif Online Shopping values transparency and customer understanding in all business dealings.
11.4 Effective Date of Changes
All changes to this Return Policy will take effect on the date specified at the time the amendments are published on our website. This effective date will be noted at the top of the Policy for ease of reference. Alif Online Shopping is committed to providing advance notice, wherever possible, of any major changes that may impact customers’ rights under this Policy, thus allowing ample time for review and consideration.